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You know, when you complain about not selling, but you offer poor customer service?


Action Déco, a corteous and fast service

I don't know about you, but for me it really doesn't make sense. It's crystal clear in my head that no service = no sales. No ?

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I still remember this very famous radio host who did a column on this very topic, in prime time. He was decorating his condo and was full of stories of bad relationships he had with artists. Messages not returned, artists who make appointments to show their work, but don't show up. Sales that didn't close despite a promising deal and a host willing to pay good money.

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Even I am experiencing this situation. One artist, though very generous and lovely, did not fulfill a commission placed over a year ago. She tells me she forgot, she didn't have time. She promises to do my order and send it to me .... So many repeated promises that have not been kept to this day. However, this same person, when I chat with her in a friendly manner without referring to my order, tells me that she does not understand why she does not sell. She thinks she hasn't found her style, she finds it difficult to break into the market.

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I don't understand this thought process. As human beings, we all want excellent customer service, so why don't we offer the same on our end? I don't know if this bad habit is unique to the art world, but it seems to be commonplace.

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I'm pretty picky about it, so I try to do my best to provide the best service possible. I may slip up from time to time, I'm human. If I do, I make the best of it.

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It's so easy these days to follow up with customers. An email, a text, a call. It can be done at any time, the other person to respond quickly, at their own time.

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When I'm satisfied with a customer service, I don't fail to talk about it around me and I automatically become a loyal ambassador of the brand or the person.

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Are you like me? Do you like to give good press to a great service you receive?


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