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I'm allergic to incompetence


Christiane planting trees in front of an acrylic reproduction by Dominique Desmeules

I know that nobody is perfect and that everyone does their best, at least in general. With this title I don't claim to be perfect, far from it. I can, however, claim to give more than the customer asks for, in all areas.

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My allergy to incompetence is often, too often, revealed in the customer service department of the various businesses I frequent or contact. When you tell an employee that the flowers outside are dying and he looks at you with a shrug and goes back to his cell phone... When you're forced to hail the cashier to complete a transaction because he's busy making out with another employee... And it's not a question of generation.

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I remember my early days as an employee. I tried to give the best possible service, and if a customer's request was out of my area of expertise, I referred it to the right person. It's so ingrained in me that to this day I still have the reflex to come to the aid of a consumer, who isn't mine, when I realize he's been left to fend for himself.

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What I appreciate is being in contact with someone who not only answers my questions, but also offers me advice in addition to my initial request. I feel listened to, supported, and this person will remember me on a future visit and check in with me after I've purchased the product or service.

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Good service doesn't just happen before or during a transaction or service call. It also continues after a sale, with good customer follow-up. A quick call, an e-mail, a little hello to make sure they're satisfied, or to assist them if a problem arises.

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This is what it means to offer good service, to be in touch with the customer. Listening to them before, during and after a transaction, so that they feel they're really someone, not just a number. That's Action Déco. You're just as important as my artists and the trees I plant with every purchase you make.

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Curious about the work behind me in the photo? I'll let you find out which one it is from Dominique Desmeules' fine collection.

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Christiane planting trees and selling reproductions 🌳🌳🌳

2 trees planted per reproduction sold 🥰

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